Support

For businesses that use Knoesis and the agencies that run it.

Email max@makewavesmediaco.com with the business name and what you were doing. Please don't send passwords or keys by email — we never need them.

RingCentral

Knoesis connects to a business's RingCentral phone system so every call shows up as a lead, with the caller, the outcome, and a transcript of the recording. Missed calls are flagged so staff can call back.

Connect

1. In Knoesis, open the business and go to its phone system page, then choose Sign in with RingCentral.
2. Sign in with the business's RingCentral administrator account and choose Allow.
3. Back in Knoesis, turn on call capture. Calls appear within seconds of ending.

No developer app, keys, or account number are needed.

What Knoesis reads

• The account and staff extension names.
• Call notifications and the call log — numbers, time, direction, duration, and result.
• Call recordings the business already makes in RingCentral, for transcription.
• Text messages with customers, only if the business turns on text history.

If staff use click-to-call in Knoesis, RingCentral rings the staff member's own phone first and then connects the customer from the business's number. Knoesis never places, transfers, or ends calls on its own. Full details are in our Privacy Policy.

Disconnect

Ask your Knoesis contact to turn off call capture, or remove the Knoesis app from your RingCentral account. Either one stops all access right away. To have stored call data deleted, email us.

If something isn't working

• The sign-in didn't finish. Start again from the phone system page in Knoesis. The account that signs in must be a RingCentral administrator.
• "Different RingCentral account." The business is already connected to another RingCentral account. Sign in with that account, or ask us to change it.
• Calls aren't appearing. Check that call capture is on. If it is, email us with the time of a call that's missing.
• No transcript. Transcripts need call recording turned on in RingCentral for that line.

Everything else

For any other connected system — call tracking, shop management, Google, advertising accounts, or Slack — email max@makewavesmediaco.com.

The Arete Group LLC d/b/a Make Waves Media Co. — Knoesis
2605 Pinon Ct, Grapevine, TX 76051